Frequently asked questions

StethoMe is a comprehensive and innovative solution that will help you more effectively control, detect and document asthma exacerbations as well as monitor auscultatory parameters in the course of respiratory diseases. With StethoMe you can reduce the need for visits to the medical doctor to a minimum and provide the specialist with the key data needed for effective therapy.

The mobile app supports you in performing the auscultation correctly and sends your recordings for analysis using our medical algorithms (StethoMe AI). You receive the result on its screen after just a few moments. You don't have to do anything else - the whole process is automatic. From the app, you can also easily send the recordings and results to your doctor. Both StethoMe stethoscope and the algorithms analysing the sounds from the stethoscope are Class IIa medical devices (CE 2274) and comply with the requirements of the MDD 93/42/EEC directive.

With StethoMe stethoscope, you can perform auscultation of children and adults at home, even if you have no medical training. StethoMe can be used in all age groups, but it is not recommended for use in children under one year of age - due to the physiological high variability of the parameters determined, the results given by StethoMe in this age group may be unreliable.

Auscultation using StethoMe can also be performed by doctors and medical staff.

Both StethoMe stethoscope and the algorithms analysing the sounds from the stethoscope (StethoMe AI) are Class IIa medical devices (CE 2274) and comply with the requirements of MDD Directive 93/42/EEC.

StethoMe app is available on both Android and iOS platforms. Supported software versions are: Android 9 (and higher) and iOS 13 (and higher).

StethoMe detects abnormal lung sounds and measures with the same efficiency, regardless of the patient's disease. These examinations are particularly important in the course of asthma, as they allow more accurate detection and documentation of exacerbations’ symptoms. The parameters determined by StethoMe can also be useful in monitoring other respiratory diseases such as infections. However, it is important to note that for some respiratory diseases (e.g. asymptomatic pneumonia) there are no auscultatory changes - the examinations’ results, as well as the benefits of using StethoMe, should always be discussed with your GP. StethoMe AI medical algorithms detect and determine the intensity of abnormal auscultatory sounds such as wheezes, rhonchi, fine and coarse crackles. They also measure respiratory rate, inspiration/expiration ratio and heart rate. With our app, you can send the results to your doctor.

Depending on the mode of examination, StethoMe:

• detects and determines the intensity of abnormal auscultatory sounds such as:
  • wheezes,
  • rhonchi,
  • fine crackles,
  • coarse crackles,

• measure:
  • respiratory rate (RR),
  • inspiration/expiration ratio (I/E),
  • heart rate (BPM).

Remember that only a medical doctor can make decisions about your treatment. Report your results to your doctor for consultation and diagnosis.

StethoMe is a wireless electronic stethoscope that works together with a mobile. The stethoscope connects to your phone using Bluetooth (Low Energy) technology.

For full operation of StethoMe you need:

• StethoMe stethoscope (available in a subscription),
• Internet access (enable it on your phone),
• the latest version of the StethoMe app (downloadable from the Google Play or App Store).

The app supports you in carrying out the examination correctly, it sends your recordings for analysis using our medical algorithms (StethoMe AI), and you receive the result on its screen after just a few moments. You don't have to do anything else - the whole process is automatic. From the app, you can also easily send the recordings and results to your doctor.

After completing the examination, click on ‘Share’ and select the application with which you want to send the obtained results. You can also share your results by going to ‘History’ - simply select the examination and click on ‘Share’ in the top right-hand corner. The doctor does not need to register anywhere or be related to StethoMe in any way to view the results.

In order to keep your data secure, the link to the recordings and results page is active for 48 hours (you can change this value in the App Settings). You can generate it again at any time or select other studies to share. Remember that your doctor can play the recording and analyse it themself.

Many factors influence the quality of the performed examination. Remember that the patient should breathe deeply, at a natural rate, preferably through the mouth. When performing an examination with an electronic stethoscope, special care should be taken to ensure that the stethoscope is in a stable position during recording (not moving it during the examination). It is very important to keep the room quiet and avoid talking to the patient during the auscultation.

You are encouraged to try the examination again, applying all of the following considerations:

• Please keep the room quiet (no talking) and make sure that all nearby devices that may make sounds are turned off (TV, radio, air conditioning, etc.).
• During recording, the stethoscope must be held firmly and securely on the body (slight movement and pulling the stethoscope away from the body will result in interference). If the patient has hair on the chest or back, hair rubbing against the membrane of the stethoscope will also generate interference.
• The stethoscope must be placed on the naked body (do not record through clothing).
• When recording, breathing should be deepened, through the mouth. In an ideal scenario, there should be 3-4 audible breathing cycles during the recording of each point.
• Special care should be taken to ensure that you are applying the device in the right place - poor positioning can also affect the quality of the recordings, it is worth asking someone for help particularly when you are also examining the back.
• In the case of patients with obesity, there may be a problem with the quality of the recordings, as fat tissue attenuates the sound.
• In older people, if there are difficulties with deepened breathing, recordings may also be of poor quality.

Unlike some devices, we do not pair the stethoscope with your phone in Bluetooth settings - our app does this automatically using Bluetooth* Smart (Low Energy) technology. If you have previously attempted to pair the device through the settings, please ensure that the stethoscope is not left in connection mode, which will prevent you from reconnecting or connecting to another device. If the stethoscope display shows an icon of two connected circles in the upper left corner, this means that the stethoscope is still in connection mode. To bring it out of it, simply connect the stethoscope to the charge for a moment. Then connect already through the app, once you have selected your preferred examination the phone will automatically connect to the nearest stethoscope.

*The Bluetooth® word mark and logo are registered trademarks of Bluetooth SIG, Inc. and any use of these marks by StethoMe is for informational purposes only.

In this case, try connecting the stethoscope using a different plug to the power supply or try connecting it to the USB port on your computer. If the device still does not charge please email us with your complaint and we will repair/replace the device.

Please try forcing the application to close (terminating the application in the background). If this does not help, please contact us so that we can check the problem on our side.

The language of the app is set automatically based on the language of the phone. Currently, our app is available in three language versions: Polish, English and French. If your phone is set to a language other than one of the languages listed above, English is set by default.

As part of your subscription you will receive from us:

• a certified electronic stethoscope,
• immediate access to the results of the analysis of recordings performed by medical algorithms,
• access to the application with an unlimited number of analyses performed by medical artificial intelligence algorithms,
• possibility of adding an unlimited number of patients to the account,
• possibility to generate and send an unlimited number of links with the results in order to consult with your doctor.

For more information on StethoMe's subscription terms and conditions, please refer to the shop terms and conditions. If you have any questions or concerns, please contact us at: support@StethoMe.com.

After your purchase, you will receive a message from us confirming your purchase and asking you to activate your licence. Before activating your licence, download the StethoMe app from the Google Play or App Store and create an account. Activate your licence by clicking on the link provided in the message you received after purchase.

Yes, you can do this in the "manage subscription" panel (available in the StethoMe app settings and at www.stethome.com). When a subscription is updated in the middle of a billing cycle, StethoMe calculates the amount for the remaining period of the new plan and adds it as a charge to the invoice generated during the plan change. The balance amount from the original plan is added as a credit to the same invoice.

Cancellation of a subscription is possible from the "manage subscription" panel (available in the StethoMe app and at www.StethoMe.com). Cancellation means that the fee for the next billing period will not be charged (however, the subscription will remain valid until its scheduled end.

To reactivate your subscription (if previously cancelled), use the "manage subscription" panel (available in the StethoMe app settings and at www.StethoMe.com). If you do not yet have a StethoMe stethoscope or have already returned one, please contact us to arrange shipping.

Ceny promocyjne dotyczą pierwszego okresu subskrypcji (pierwsze 3 lub 12 miesięcy). Po tym okresie subskrypcja jest automatycznie przedłużana, a z karty pobierane są automatycznie środki w wysokości odpowiadającej regularnej cenie.

You can check your subscription status (type and duration) under the Subscription tab in the StethoMe app settings and at www.StethoMe.com in the "manage subscription" panel.

The stethoscope warranty lasts for the entire duration of your subscription if you maintain continuity of service. Otherwise, additional fees may be charged for non-return or damage to the stethoscope, in accordance with the terms and conditions.

Device has to be shipped within 14 days of contract termination. You can choose any method of delivery. All costs related to shipment and handling are covered by the customer.

Return address:

StethoMe sp. z o.o.
ul. Winogrady 18a
61-663 Poznań
POLAND

You can return the device by cancelling a distance contract within 14 days of receiving the stethoscope (this applies to the first subscription). Before returning the stethoscope, please inform us by writing to support@StethoMe.com.

After this time you can still unsubscribe at any time. Please note, however, that if you do so, we will not refund the cost of your unused access to StethoMe and will ask you to return the stethoscope within 14 days of the end of your rental period.

If your stethoscope is damaged, destroyed or lost during the rental period, in a way that is not covered by the warranty terms and conditions, you may be charged for the repair of the device up to a maximum of £99. After the damage has occurred, please report this immediately by e-mail to support@StethoMe.com. In your message, please describe the damage in detail and how it occurred, and it is also worth attaching a photo. Once we have received your report, we will inform you about further steps. If necessary, the device must be adequately protected against damage during transport and returned to StethoMe sp. z o.o. The manufacturer undertakes to process the warranty claim within 30 working days from the date of receipt of the device.